My store prioritizes Customer-First Resolution alongside environmental responsibility in handling all returns of our premium Canadian supplements.
Eco-Conscious Packaging Damage:
If your product container is damaged due to shipping, but the internal product seal remains intact, we offer a choice: a partial credit for the damaged container appearance, or a full replacement. This option allows us to reduce unnecessary re-shipping and contributes to environmental responsibility.
30-Day Unconditional Exchange (Sealed):
We offer an unconditional exchange for any sealed product within 30 days for any other product in our inventory. If the new item is more expensive, you pay the difference; if it’s less, the remainder is issued as a store credit. This is an efficient way to correct an ordering mistake.
Final Determination of Condition:
All returns are subject to a final inspection upon arrival at our facility. If the product is found to be in a condition that violates our hygiene standards (e.g., seals are poorly glued back on, visible contamination), we reserve the right to refuse the refund and will notify you of the reason with photographic proof.
Gifts and Third-Party Purchases:
If you received a product as a gift and do not have the original proof of purchase, we can only offer an exchange or store credit once the item’s unopened status is confirmed.
Restocking Fees:
To discourage abuse of the return policy, we may apply a small restocking fee (less than 10% of the product value) to returns that are large in volume or are consistently returned without a clear quality reason. This fee is waived entirely for exchanges or returns due to our error.
Full Refund for Order Cancellation:
If you request an order cancellation before the shipping label is created, we guarantee a full refund, including shipping fees, with the refund processing initiated within 2 business days.